Frequently Asked Questions

Everything you need to know about our natural wool and knitting supplies.

Where does your wool come from?

Our wool is primarily sourced from a family-owned fiber mill in Scotland, ensuring the highest quality of natural, non-superwash fibers for your knitting projects.

How long will it take to receive my order?

We ship worldwide from our workshop in France. Standard shipping typically takes 3-5 business days within Europe and 7-10 business days for international destinations.

Can I return yarn if the color isn't what I expected?

Yes, we accept returns of unused and unopened skeins in their original condition within 14 days of receipt. Please note that shipping costs for returns are the responsibility of the customer.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

How should I care for my finished hand-knitted garments?

To preserve the natural beauty of the wool, we recommend hand-washing your garments in lukewarm water with a gentle wool detergent and laying them flat to dry.

Do you offer digital patterns?

Yes, our knitting patterns are available as high-quality digital downloads (PDF) which are delivered to your email immediately after purchase.