Returns & Exchanges

At Biches & Bûches, we want you to be completely satisfied with your purchase of our natural wool and patterns. If your order isn't quite right, you can return your items in their original, unused condition within 14 days of receipt.

1

Initiate Your Return

Contact our customer support team via email with your order number and the list of items you wish to return to receive a return authorization.

2

Prepare Your Package

Carefully pack the unused yarn hanks or accessories in their original packaging to ensure they are protected during transit.

3

Ship the Items

Send your package using a tracked shipping service to our warehouse address provided in the return authorization email.

4

Receive Your Refund

Once we receive and inspect your return, we will process your refund to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing